*Please note - Even though the finances in this section are displayed in GBP(£), the user guide applies to the EU & USA also.*
Coacha’s subscription feature enables you to take complete control of your finances. It enables you to bill your members via Stripe or GoCardless.
Each payment processor has their own fees. Stripe charges 1.4%+20p per transaction and Gocardless charge 1% per transaction. There are individual benefits of using each system, head over to our blog to read more.
If you haven’t already done so, the first step is to ensure your Coacha account is linked to Stripe/GoCardless, and then you’ll need to set up your subscription plan.
Once you’ve got that taken care of, you just need to assign the subscription to a member. To do so, head to Money > New Payment.
Or, from the 4 quick links at the top of the Dashboard, click ‘New Payment’.
Then you need to work your way through the steps.
1. For Step 1, tick either Stripe or Gocardless
2. To add an individual member, search for their name and click ‘Add Member’.
To add a class, click the 'Select a Class' drop down, select the class and click 'Add Class'.
To add a Member Group, click the 'Select a Member Group' drop down, select the Member Group and click 'Add Member Group'.
To send to everyone in the club, tick 'Send to Everyone'
3. Select a subscription plan. You will have already created this. If you haven’t done this yet, click here to learn how.
If you need the subscription to end after a certain amount of time, select a subscription end date.
Then you can click one of the below.
- Hitting ‘Send request’ will send the member a payment request which will go to their email. If they don’t complete the request, you’ll receive a notification within 7 days.
The member can also log into the Member Portal (if they have a login), head to My Payments & set up the subscription from there too.
- Or if the member is with you/on the phone, you can submit card details there and then. Just click ’Pay Now’ and follow the on-screen instructions to set the payment up. You can only do this for singular payment requests.
Review the information and click ‘Set up Direct Debit Agreement’ once you’re pleased everything is as it should be.
Then all you have to do is allow the member to complete their card details in the field provided and click ‘Set up Direct Debit’.
Once this is complete, your member’s subscription will be set up and will commence from the next payment date.
And don’t forget, you can head to your Money Dashboard or the member’s profile to view the status of payments at all times!
When will funds hit my account?
Please note, there are initial 'clearing periods' for both Stripe & GoCardless where your funds are held for an additional few days before allowing you to withdraw/deposit them into your account.
For GoCardless, on a normal basis, after payments are made to your GoCardless account, your bank account will be deposited after 2 working days. However, if you have just set your account up, this whole process takes around 6 working days. See here for information on collecting payments when no mandates exists.
For Stripe, on a normal basis, after payments are made to your Stripe account, your funds will be available to withdraw/be automatically deposited within a few working days (usually 2-5). However, if you have just started taking payments with Stripe, you won't receive your first payout until 7-10 days after the payment is made. See here for more information.
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