Allow Members to Cancel Their Subscription

Coacha allows you to give members the ability to cancel their own subscriptions directly from the member portal. When enabled, members can cancel any active subscription without needing to contact a club administrator.

When a subscription is cancelled by a member, Coacha automatically removes them from any future classes linked to that subscription. Club staff are also notified so they can stay informed of any membership changes.

Coacha leaves this decision up to you and this feature can be toggled on and off via an admin or owner account!

Enabling the feature

To enable this feature, head to Dashboard> Club settings> Club settings tab. Under the Member Subscription tab, you will be able to update your preference. 

Once enabled, all members with an active subscription will have the option to cancel it from their member portal.

What members will see

Members can view their active subscriptions within their member portal, under the My Money section of the navigator. 

For each active subscription, a Cancel Subscription option will be available. Selecting this option will prompt the member to confirm that they wish to cancel.

Once confirmed, the cancellation will be processed immediately.

What Happens When a Member Cancels?

When a member cancels their subscription, Coacha automatically performs the following actions:

• Cancels the member's active subscription.
• Removes the member from any future class registers linked to that subscription.
• Stops any future subscription payments from being collected (following the existing subscription cancellation behaviour).
• Sends an email notification to the club owner.
• Adds a notification to the Club Notifications panel so staff can view the cancellation.

These actions help ensure your class registers remain accurate while keeping staff informed of membership changes.

Viewing Cancellation Notifications

Every member cancellation generates a notification for your organisation.

You can view these by:

• Checking the email sent to the club owner.
• Opening the Club Notifications panel within Coacha, where the cancellation will be recorded for staff to review.                                                                                                                               

Need help?

If you need any help with this process, please contact the support team at [e-mail].

Thank you
Coacha Team