Issuing refunds in Coacha

If for any reason a payment needs to be returned to your member, Coacha allows you to record and issue* refunds in a few easy steps. 

Issuing refunds in Stripe

Issuing refunds in stripe will return the payment to the member's card in just a couple of clicks. 

Step 1 - Locate the payment to be refunded

There are a number of ways to find the payment you would like to refund. However, the easiest method in is to simply head to the member's profile. 

Go to PEOPLE > YOUR MEMBERS 

Find the member who you would like to refund.

Go to their profile and click the 'Payments' tab:

Step 2 - Issue the refund

Hit the 'Refund' button in line with the payment you would like to refund.

When you issue a refund on a Stripe payment you are able to automatically refund the payment to the member's card and there is nothing more for you to do - it really is that easy!

IMPORTANT: Please ensure you tick the box for 'Also refund payment automatically in Stripe':

Refunds for GoCardless Payments

The process for issuing refunds on GoCardless or Cash payments is exactly the same. However, there are some very important differences to be aware of. 

GoCardless Refunds are NOT paid back to the member automatically 

The very nature of direct debit in the UK Banking System means that no direct debits from any provider can automatically be sent back to people. As such, you will need to follow these steps: 

1) Mark the payment as refunded in Coacha for your records 

2) Issue a payment from your bank directly to the member's bank (or give them a cash refund)

Refunds for Cash Payments

Refunding cash payments follows the same process above. You will need to mark the payment as refunded in Coacha and then give your member the cash back, or refund them from your bank. 

Thanks

The Coacha support team. 

*Note: automatic refunds are only available on Stripe payments.