Please note, any problems that the member/parent comes across must be referred to you as the club owner. If you feel Coacha needs to be contacted, you should do so yourself, before then updating the member/parent.
To assign a login for the Member Portal, head to People and Your Members in the main navigation.
Filter through or select the appropriate member from the list, click ‘Profile’.
If the member is:
Below 16: You can only setup a login for the parent
Between 16 and 18: You can setup a login for one, the other or both the member and NOK
Over 18: You can only setup the login for the member
To setup a login for the member, just underneath the main personal information you will see ‘Allow login’ with a tickbox – tick this and then click ‘Set Password’.
Coacha will ask you to set a password for this member/parent. Fill in the fields and click ‘Ok’.
If the child is under 16 you’ll need to set the login up in the NOK section. If they’re between 16 and 18, you can set the member up with a login as above and also setup the parent. The process is the same but the ‘Allow login’ button is located in the NOK section:
You should then inform the member/parent of their log in details. You can quickly and easily send out a broadcast with their log in information and provide them with the Member Portal guide which can be found here.